Service Writer

Title: Service Writer

Department: Service Department

Assist the service manager in maintaining accurate, timely reports, work orders and records relative to the service department’s daily operation within the dealership.

Job Responsibilities

· Fields internal and external customer inquiries to the Service Department

· Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced

· Maintains the service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager

· Maintains Service Department filing and records

· Updates customer profiles using equipment, hours, or other information from the customer work orders

· Assist in answering service phone calls

· Maintains accessories and supplies and prepares replacement orders

· May prepare Service Technician efficiency reports and other reports as needed

· May process warranty and/or product improvement claims including the computation of charges, submission and follow-up

· Other related duties as instructed by management

Job Requirements

· Basic knowledge of accounting practices

· Ability to use standard desktop load applications such as Microsoft Office and internet functions

· Knowledge of office procedures

· General understanding of mechanical/technical terms is preferred

· Mechanically inclined

· High School Diploma or equivalent experience

Reports To:
Service Manager / Site Manager

Supervises:
None