Responsibilities
? Assures the service department is adequately staffed by recruiting, hiring, and promoting the right employees for the right positions.
? Ensures the service department develops and efficiently and effectively processes repair orders.
? Accountable for creating and maintaining a positive Customer Experience at every point, building collaborative relationships.
? Ensures the service team communicates promptly with customers to produce positive results.
? Implements and monitors ongoing actions to maintain high customer satisfaction and loyalty.
? Enhances employee performance through effective ongoing evaluations, recognition, rewards, and corrective management practices to produce adequate results.
? Coordinates effective technician scheduling of service work, including ongoing adjustments.
? Monitors the achievement of departmental business objectives (strategies, profit/budget plans, etc.) consistent with KMI’s policies, regulations, and expectations.
? Ensures technicians are being effectively managed daily to maximize productivity and morale.
Experience, Education, Skills, and Knowledge
? 5+ years of previous experience as a service shop Manager/Supervisor or related shop service experience
? High School Diploma or GED equivalent. A two-year degree or certificate from a college or technical school is preferred.
? Bilingual Spanish/English language preferred but not required
? Experience using standard desktop applications such as Microsoft Office and Internet applications
? Effective communication skills (written and verbal)
? Ability to analyze and interpret internal reports
? Ability to work extended hours and weekends