Martin Tractor, Inc. is a family-owned and operated 4th generation John Deere Dealership. Our company started from humble beginnings in 1926 at a farmhouse in Roanoke, Illinois. Over the last 98 years, our company has grown and Martin Tractor, Inc. currently has over 250 employees and 14 single-store locations across Central Illinois. Martin Tractor, Inc. has a unique culture, we have a small-town feel with all the benefits of a larger corporation.
We invite you to apply to become a part of our honest, hardworking, and dynamic group of dedicated employees.
The Service Manager is responsible for managing the service operations within the dealership to maximize return on investment by optimizing Service Department processes and resources to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel. May also temporarily or periodically assist in the Parts Department, as needed.
Essential Job Functions:
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Develop, communicate, enforce and monitor effective Service Department processes to ensure internal and external customer satisfaction.
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Monitor and control departmental expenses.
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Assist in creating the Service Department annual goals and budget in alignment with the organization’s financial and operational objectives.
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Assist with developing and executing the Service Department marketing plans and monitor monthly to ensure achievement of departmental goals.
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Assist with customer clinics, field days and related promotional events.
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Submit all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit.
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Schedule and assign job duties and work areas to employees in the Service Department according to their skills and knowledge.
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Schedule the Semi for internal and external pickup and deliveries.
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Review work orders for completeness and accuracy prior to customer billing.
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Ensure all departmental tools, equipment and vehicles are in good working order.
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Conduct Customer Farm Visits.
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Review Customer Service Satisfaction Surveys and take appropriate action when needed.
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Develop employees utilizing training and Service-learning paths.
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Monitor and implement processes to improve workflow and communication between departments.
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Take initiative and work without supervision and begin projects independently.
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Ability and willingness to work extended hours and weekends.
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Follow all safety rules, policies and regulations and keep your workplace clean, orderly and free of hazards.
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All other duties as assigned.
Education, Experience, Skills Knowledge and Competencies:
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High School Diploma or Equivalent.
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3+ years’ experience in service department operations or similar role within a dealership.
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Knowledge of financial principles relative to service department operations.
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Familiar with John Deere and competitive products.
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Knowledge of standard desktop and software applications such as Microsoft, Word, Excel, Outlook, e-mail and internet functions and ability to learn the required business system computer software and programs necessary for this position.
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Conduct business in alignment with the company’s Mission, Vision and Core Values.
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Plans out work schedules, establishes priorities, forecasts resource requirements, anticipates change and measures results.
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Sets team structure, organizes, leads and facilities team activities, promotes team cooperation and encourages participation.
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Coaches, trains, and develops employees, gives positive and negative performance feedback that is timely and direct, prompt in addressing disciplinary problems, communicates performance standards and expectations and encourages personal growth and learning.
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Formulates objectives and priorities, implements plans consistent with the long-term interests of the organization, capitalizes on opportunities and manages risks.
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Takes a long-term view and builds shared vision with others, acts as a catalyst for organizational change and influences others to translate vision into action.
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Holds self and others accountable for measurable high-quality, timely and cost-effective results, determines objectives, sets priorities, delegates work, accepts responsibility for mistakes and complies with established control systems and rules.
Physical Demands, Work Environment and Travel:
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Ability to sit at a desk and work on a computer for prolonged periods of time.
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Ability to lift up to 50 pounds.
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Ability to perform tasks related to described essential job functions for duration of the work shift including but not limited to sitting, standing, walking, climbing, bending, reaching, pushing, pulling, leaning, twisting and in certain positions driving.
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Duties are performed in both an office and shop environment.
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Office environments are typically climate-controlled office environments.
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Shop environments may expose you to hot or cold weather conditions.
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Travel is required.
The above are physical attributes to perform the essential job duties with or without reasonable accommodation(s).
Employee Benefits Overview:
We take great pride in offering affordable and quality benefits that help protect our employees and their families.
We offer the following benefits to all eligible employees:
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401(k) and Roth Retirement Savings Plans with employer paid Safe Harbor Employer Contributions to eligible employees.
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Competitive salary, incentive compensation plans and employee discounts.
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Empeople Credit Union membership opportunities.
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Paid Leave for All WorkersA (PLAWA)
We offer the following benefits to full-time employees only:
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Medical, Prescription, Dental, and Vision Plans.
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Health Savings Account (HSA) and Flexible Spending Account (FSA).
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Basic Life and AD&D Insurance and Supplemental Life Insurance.
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Short-Term and Long-Term Disability.
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Voluntary Accident and Critical Illness.
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VIP Network/ Nomi Health.
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Employee Assistance Program (EAP).
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Identity Theft Protection
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Assured Partners Benefits Helpline
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Generous Paid Time Off (PTO).
Other Duties as Assigned (with or without notice)
This job description is not designed to cover or contain a comprehensive listing of activities, duties, functions or responsibilities that are required of the employee. Duties, functions, responsibilities and activities may change, or new ones may be assigned at any time with or without notice.
At-Will Employment
Employment with Martin Tractor, Inc. is at will. This means your employment is for an indefinite period of time and it is subject to termination by you or Martin Tractor, Inc. with or without cause, with or without notice, and at any time. Nothing in this policy or any other policy of Martin Tractor, Inc. shall be interpreted to be in conflict with or to eliminate or modify in any way the at-will employment status of Martin Tractor, Inc. employees.
Equal Employment Opportunities (EEO) Employer
Martin Tractor, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information or any other characteristic protected by applicable federal, state or local laws.