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Service Manager

Hiring in Multiple Locations including:
Georgia, North Carolina, South Carolina, Tennessee

+ Show All Locations

Georgia
Acworth, Adairsville, Alpharetta, Alto, Aragon, Armuchee, Arnoldsville, Athens, Atlanta, Auburn, Austell, Avondale Estates, Baldwin, Ball Ground, Barnesville, Bethlehem, Bishop, Blairsville, Blue Ridge, Bogart, Bolingbroke, Bostwick, Bowersville, Bowman, Braselton, Buchanan, Buckhead, Buford, Calhoun, Camak, Canon, Canton, Carlton, Carnesville, Cartersville, Cave Spring, Cedartown, Chatsworth, Cherry Log, Chickamauga, Cisco, Clarkdale, Clarkesville, Clarkston, Clayton, Clermont, Cleveland, Cohutta, Colbert, Comer, Commerce, Conley, Conyers, Cornelia, Covington, Crandall, Crawford, Crawfordville, Cumming, Dacula, Dahlonega, Dallas, Dalton, Danielsville, Dawsonville, Decatur, Demorest, Dewy Rose, Dillard, Douglasville, Duluth, East Ellijay, Eastanollee, Eatonton, Elberton, Ellenwood, Ellijay, Emerson, Epworth, Eton, Fairburn, Fairmount, Flovilla, Flowery Branch, Forest Park, Forsyth, Fort Oglethorpe, Franklin Springs, Gainesville, Gibson, Gillsville, Good Hope, Gordon, Gray, Grayson, Graysville, Greensboro, Griffin, Haddock, Hampton, Hardwick, Hartwell, Helen, Hiawassee, Hillsboro, Hiram, Homer, Hoschton, Hull, Irwinton, Jackson, Jasper, Jefferson, Jenkinsburg, Jersey, Jewell, Jonesboro, Juliette, Kennesaw, Kingston, La Fayette, Lakemont, Lavonia, Lawrenceville, Lexington, Lilburn, Lincolnton, Lindale, Lithia Springs, Lithonia, Locust Grove, Loganville, Lovejoy, Lula, Lyerly, Mableton, Macon, Madison, Mansfield, Marble Hill, Marietta, Martin, Maysville, Menlo, Milledgeville, Milner, Mineral Bluff, Mitchell, Monroe, Monticello, Morganton, Morrow, Mount Airy, Mount Berry, Mountain City, Murrayville, Newborn, Nicholson, Norcross, Norwood, Oakwood, Oconee, Oxford, Pendergrass, Pine Lake, Plainville, Porterdale, Powder Springs, Rabun Gap, Ranger, Rayle, Red Oak, Resaca, Rex, Ringgold, Riverdale, Rock Spring, Rockmart, Rocky Face, Rome, Rossville, Roswell, Royston, Rutledge, Rydal, Sandersville, Sautee Nacoochee, Scottdale, Shady Dale, Sharon, Siloam, Silver Creek, Smyrna, Snellville, Social Circle, Sparta, Statham, Stephens, Stockbridge, Stone Mountain, Suches, Sugar Valley, Summerville, Sunny Side, Suwanee, Talking Rock, Tallulah Falls, Talmo, Tate, Taylorsville, Temple, Tennga, Thomson, Tiger, Tignall, Toccoa, Toccoa Falls, Trion, Tucker, Tunnel Hill, Union City, Union Point, Varnell, Villa Rica, Waleska, Warrenton, Warthen, Washington, Watkinsville, White, White Plains, Wiley, Winder, Winston, Winterville, Woodstock, Young Harris, Zebulon

North Carolina
Balsam, Balsam Grove, Brasstown, Brevard, Canton, Cashiers, Cedar Mountain, Columbus, Cullowhee, East Flat Rock, Etowah, Flat Rock, Franklin, Glenville, Hendersonville, Highlands, Horse Shoe, Lake Toxaway, Marble, Mills River, Mountain Home, Murphy, Otto, Penrose, Pisgah Forest, Rosman, Saluda, Sapphire, Scaly Mountain, Sylva, Tuckasegee, Warne, Webster, Zirconia

South Carolina
Abbeville, Anderson, Arcadia, Belton, Boiling Springs, Bradley, Calhoun Falls, Campobello, Central, Chappells, Clemson, Cleveland, Clinton, Cross Anchor, Cross Hill, Donalds, Drayton, Due West, Duncan, Easley, Enoree, Fair Play, Fingerville, Fountain Inn, Gray Court, Greenville, Greenwood, Greer, Hodges, Honea Path, Inman, Iva, Joanna, Landrum, Laurens, Liberty, Long Creek, Lowndesville, Lyman, Marietta, Mauldin, Moore, Mount Carmel, Mountain Rest, Mountville, Newry, Ninety Six, Norris, Pauline, Pelzer, Pendleton, Pickens, Piedmont, Reidville, Roebuck, Salem, Seneca, Simpsonville, Six Mile, Slater, Spartanburg, Starr, Startex, Sunset, Tamassee, Taylors, Townville, Travelers Rest, Troy, Walhalla, Ware Shoals, Waterloo, Wellford, West Union, Westminster, Williamston, Woodruff

Tennessee
Apison, Benton, Charleston, Chattanooga, Cleveland, Collegedale, Conasauga, Copperhill, Delano, Ducktown, Farner, Ocoee, Old Fort, Ooltewah, Reliance, Turtletown

Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Job Duties

Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
Coordinates customer clinics, field days, and related promotional events
Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
Reviews work orders for completeness and accuracy prior to customer billing
Ensures all departmental tools, equipment, and vehicles are in good working order
Manages recruiting, staffing and employee development activities for employees reporting to this position
And other duties as assigned

Job Requirements

3+ years experience in Service Department operations
Ability to use standard desktop load applications such as Microsoft Office and internet functions
Ability to write and speak effectively to individuals and groups
Familiar with John Deere and competitive products
Basic understanding of financial principles relative to Service Department operations
Ability to analyze and interpret internal reports
Ability to work extended hours and weekends
Excellent customer service skills
High School Diploma or equivalent experience

Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.

Job Details
Manages service operations within the dealership to maximize return on investment by optimizing Service Department processes to ensure internal and external customer satisfaction. Grows profitable service labor sales and exercises disciplined expense control. Attracts, retains, and effectively engages department personnel.

Job Duties
- Develops, communicates, enforces and monitors effective Service Department processes to ensure internal and external customer satisfaction
- Creates annual Service Department goals and budget, in alignment with the organization’s financial and operational objectives
- Develops and executes Service Department marketing plan and monitors monthly to ensure achievement of departmental goals
- Coordinates customer clinics, field days, and related promotional events
- Submits all service warranty and Product Improvement Program claims within the required timeframe to receive maximum credit
- Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge
- Reviews work orders for completeness and accuracy prior to customer billing
- Ensures all departmental tools, equipment, and vehicles are in good working order
- Manages recruiting, staffing and employee development activities for employees reporting to this position
- And other duties as assigned
Job Requirements
- 3+ years experience in Service Department operations
- Ability to use standard desktop load applications such as Microsoft Office and internet functions
- Ability to write and speak effectively to individuals and groups
- Familiar with John Deere and competitive products
- Basic understanding of financial principles relative to Service Department operations
- Ability to analyze and interpret internal reports
- Ability to work extended hours and weekends
- Excellent customer service skills
- High School Diploma or equivalent experience
Ag-Pro provides a comprehensive range of benefits for all full-time positions that includes medical, dental, vision and a matching 401-K retirement plan along with a variety of other optional benefits.

Ag Pro Companies is a Drug Free Workplace and Equal Opportunity Employer

All positions require pre-employment screening.

Must be authorized to work in the United States.

Service Manager

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